We can help you:
- Set up an email account
- Set up an account with SSA
- Set up a Facebook account
- Learn to navigate the internet
- Get a library card
- Write letters
- Fax documents
- Job Search
- And more!
TLCIL has a Resource Room ready for you to use. Staff is available to help get you started and assist you in whatever you are hoping to do or accomplish.
The Resource Room:
Do you need any help?
If you need information on a type of resource not listed please let us know.
Alice Hyde Medical Center COVID-19 Hotline
The Alice Hyde Medical Center has established a Hotline for anyone with medical questions surrounding COVID-19.
Phone: (518) 481-2700
CDC (Center for Disease Control and Prevention)
An all-in-one resource that includes steps to protect yourself, symptoms, and live stats on COVID-19.
Essex County Department of Social Services
Essex County DSS is open and providing services. Please call DSS rather than go down in person. Documentation that needs to be sent to Essex County DSS, can be mailed or placed in their drop box. You may also email your documentation to: DSS@EssexCountyNY.gov.
Essex County Office for the Aging
The Essex County Office for the Aging is not providing congregate meals at this time. They are, however, still providing delivery meals. Transportation programs are being limited to people who are in dire need. If you have questions regarding their current service provision, please call their office.
Phone: (518) 873-3695
Franklin County Department of Social Services
Franklin County DSS is open and providing services. While there doors are still open, please call first rather than visit in person. They are able to handle most requests by phone. SNAP and HEAP as always can be applied for online. They are now doing telephone interviews for our Temporary Assistance program also so that people do not need to get out if they don’t have to.
Phone 1: (518) 481-1894
Phone 2: (518) 481-1806
Franklin County Office for the Aging
The Franklin County Office for the Aging is not providing congregate meals at this time. They are, however, still providing delivery meals. Transportation programs are being limited to people who are in dire need. If you have questions regarding their current service provision, please call their office.
Phone: (518) 481-1526
Grace Pantry – Community Lunchbox
There are no changes in services but no people are allowed to go into the Baldwin house to fill out paperwork. Paperwork will be done outside. Grace Pantry staff will provide paper bags to consumers in order to prevent cross contamination.
People are not allowed to congregate. They are still open every Wednesday from 3:oopm to 4:30pm as usual.
Phone: (860) 944-7236
New York State COVID-19 Mental Health Hotline
A mental health hotline is available to New Yorkers who need it, as this pandemic has been taking a toll on mental health. Over 6,000 mental health professionals have volunteered their time to help with New York’s Coronavirus response. For free emotional support, consultation and referral to a provider, call:
Phone: (844) 863-9314
New York State’s official government website for COVID-19. Includes the latest news in the area and current laws that must be followed regarding the virus.
New York State Unemployment
If you have lost employment due to the COVID-19 situation, you can file for unemployment benefits using the website listed below. If you have problems and need help with this process, please call TLCIL for assistance.
Phone: (518) 481-2700
St. Luke’s Church
They are only offering lunchbox on Mondays and Thursdays at 11am and 12pm by take out ONLY! Their Grace pantry is still operating but with the conditions as noted on the note I specifically wrote for th Grace Pantry specifically.
Phone: (860) 891-3605
COVID-19 Scam Alerts
Many scammers are taking advantage of this crisis and attempting to get personal details from people.
Social Security Benefits:
The Inspector General of Social Security, Gail S. Ennis, is warning the public about fraudulent letters threatening suspension of Social Security benefits due to COVID-19-related office closures. We will not suspend or discontinue benefits because our offices are closed to the public for in-person service.
Scammers are offering COVID-19 tests to Medicare beneficiaries in exchange for personal details, including Medicare information. However, the services are unapproved and illegitimate.
Protect Yourself from Scammers:
Be suspicious of the following:
- Unsolicited requests for your Medicare or Medicaid number
- Anyone who unexpectedly calls or visits offering COVID-19 tests or supplies
- Offers or advertisements for COVID-19 testing or treatments on social media sites
A doctor or other trusted healthcare provider should assess your condition and approve any COVID-19 testing.
If you suspect fraud, call the National Center for Disaster Fraud Hotline at (866) 720-5721 or visit the U.S. Department of Health and Human Services website.
Treat Everyone with Respect
People who have never interacted with a person who has a mental or physical disability may think of the exchange as intimidating or nerve-wracking. They might worry what to talk about or how to avoid staring. These concerns are understandable, but it’s important to realize people with disabilities should be treated the same as everyone else.
The most important part of interacting with someone who has a disability is seeing that person for whom he or she is, and not what disability that person has. What it boils down to is having a sense of disability awareness and disability etiquette. And to help raise awareness Tri-Lakes Center for Independent Living has created some useful tips to remember:
3. Don’t assume they see their disability as a tragedy. Many people with disabilities have worked through the tough emotions to be happy and content with their lives. A seemingly harmless statement like, “I’m so sorry that happened to you,” or something of that nature can make a person with a disability feel sad and sorry.
4. Adjust posture to be eye-level. The height difference between people in wheelchairs and able-bodies can create an unspoken feeling of superiority and inferiority. To be safe, sit or stand at eye-level with the person who has a disability when it is appropriate and possible. Finding a table to sit at is a great option because it can eliminate any visible differences, such as a wheelchair. Sitting in a chair (with or without a table) is also better than kneeling, which may cause the person in a wheelchair to feel like a child.
5. Make eye contact; never avoid someone with a disability. People who fear they could do or say something unintentionally disrespectful toward a person with a disability will sometimes default to ignoring that person altogether. Never do this. People with disabilities are human, and their existence deserves acknowledgement. Any human would feel terrible being ignored; it’s never the right choice.
6. Ask if he or she needs assistance before providing it. Don’t try to accommodate every last need of someone with a disability in attempts to be respectful. The better choice is to ask, “Is there anything I can help you with?” or, “Do you want me to get the door?” Helping before asking implies he or she is incapable and can offend the person, especially if they’ve worked hard to be able to care for themselves.
7. Do not underestimate the abilities of someone with a disability. Many people with disabilities are capable of caring for themselves without any assistance. They’ve spent a long time adjusting to a different way of life – be it purchasing wheelchair accessible vehicles for transportation, calling ahead to make sure a restaurant is wheelchair accessible, installing tile in their homes to avoid wheelchair friction on carpet, etc. They understand what they’re capable of and what their limitations are, so don’t worry about taking care of them.
8. Seek to understand the person and his or her disability before expecting to be understood. There may be times when you try your best to be respectful of a person with a disability and it backfires. You may be perceived incorrectly or perhaps offend someone unintentionally. Before getting angry and thinking, “They should understand I wasn’t trying to be rude,” step back from the situation and understand there could be many contributing factors to why that person got upset.
9. Speak to the person before his or her caregiver. Someone with a distorted figure or speech impediment as a result of a physical disability is often ignored because people assume he or she has a mental disability and won’t understand. Always speak to the person with a disability before approaching the caregiver; it’s the respectful thing to do. By approaching the caregiver first, the person with the disability assumes you see him or her as unequal or incapable; it damages the relationship immediately.
10. Be cautious of using outdated, offensive terms. Words like “handicapped” or “wheelchair bound” are not acceptable terms to use today. Many wheelchair users don’t like the word “bound” because of its negative connotation, meaning they’re tied down to the chair. Wheelchairs allow freedom and mobility. “Wheelchair accessible” is the more appropriate term to use. Handicapped is a broad and general term that many people think implies a helplessness. Disabled is more appropriate.
You can download the New York State Department of Health Disability Etiquette PDF file which has more detailed information on disability etiquette.
Plattsburgh Public Library
19 Oak Street
Plattsburgh, New York 12901-2810
Phone: (518) 563-0921
Fax: (518) 563-7539
Saranac Lake Free Library
109 Main Street
Saranac Lake, New York 12983
Phone: (518) 891-4190
Fax: (518) 891-5931
Career and Education
ACCES-VR-Malone District Office
209 West Main Street Suite 3
Malone, New York 12953
Phone: (518) 483-3530
Fax: (518) 483-3552
Franklin County DSS -Malone
184 Finney Boulevard
Malone, New York 12953
Phone: (518) 481-1808
Franklin County DSS – Saranac Lake
136 Broadway # 2
Saranac Lake, New York 12983
Phone: (518) 891-0240
Franklin County Social Services- Tupper Lake
38 Boyer Ave
Tupper Lake, New York 12986
Phone: (518) 359-9317
“I went in for help applying for SSDI, and even when lawyers couldn’t help me, the center was there for me and won my case!“
“TLCIL is the last, true peer advocate organization in the county. They improve the quality of life in Franklin County by bringing organizations and resources together, meeting individuals where they're at and working directly with them to help ensure good outcomes. They work to empower instead of enable, to raise up instead of push along, and to defend where needed.”
What Our Consumers Say About Us
It's not about the work, it's about the people we work for.
Thank you to all of our consumers, their families and friends who have allowed us to be a part of their team and grow together.
“TLCIL has been a lifesaver for me. Mary, Susan, Kevin and staff were able to advocate for me when I was too ill to do it for myself. They made me aware of community resources I didn’t know existed or was even eligible for. Mary helped me through a devastating period of my life, from encouraging me to seek help for my mental illness and teaching me how to advocate for myself. This agency worked with me for two years, always with a friendly, knowledgeable attitude to help me win my disability case. TLCIL helped me get my life back and boosted my self-esteem in the process. I’ll never be able to express how grateful I am for all they’ve done for me especially during a pandemic when other services were halted. We brainstormed, problem solved and even laughed a little. Thank you from the bottom of my heart.”