Tri-Lakes Center for Independent Living

Phone:
(518) 891-5295
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Hours:
9:00am - 5:00pm
Monday -Friday
Tri Lakes Center for Independent Living
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Tri Lakes Center for Independent Living

Tri-Lakes Center for
Independent Living

Call: (518) 891-5295

 

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Privacy Policy

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Privacy Policy

This Privacy Policy governs the manner in which www.TLCIL.org collects, uses, maintains and discloses information collected from users (each, a “User”) of this website (“Site”). This privacy policy applies to the Site and all services offered by Tri-Lakes Center for Independent Living and www.TLCIL.org.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Folder with papers and shield with lock

Privacy Policy

This Privacy Policy governs the manner in which www.TLCIL.org collects, uses, maintains and discloses information collected from users (each, a “User”) of this website (“Site”). This privacy policy applies to the Site and all services offered by Tri-Lakes Center for Independent Living and www.TLCIL.org.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Our website may collect and use Users personal information for the following purposes:

  • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site We may use feedback you provide to improve our products and services.
  • To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to meet or exceed industry standards for website security.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes To This Privacy Policy

We retain the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please proceed to our Contact Us page for contact information.

Privacy Policy revised: March 14th, 2022.

“I went in for help applying for SSDI, and even when lawyers couldn’t help me, the center was there for me and won my case!“

Cynthia T.

“TLCIL is the last, true peer advocate organization in the county. They improve the quality of life in Franklin County by bringing organizations and resources together, meeting individuals where they're at and working directly with them to help ensure good outcomes. They work to empower instead of enable, to raise up instead of push along, and to defend where needed.”

Jason M.

DB+

What Our Consumers Say About Us

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It's not about the work, it's about the people we work for.

Thank you to all of our consumers, their families and friends who have allowed us to be a part of their team and grow together.

“TLCIL has been a lifesaver for me. Mary, Susan, Kevin and staff were able to advocate for me when I was too ill to do it for myself. They made me aware of community resources I didn’t know existed or was even eligible for. Mary helped me through a devastating period of my life, from encouraging me to seek help for my mental illness and teaching me how to advocate for myself. This agency worked with me for two years, always with a friendly, knowledgeable attitude to help me win my disability case. TLCIL helped me get my life back and boosted my self-esteem in the process. I’ll never be able to express how grateful I am for all they’ve done for me especially during a pandemic when other services were halted. We brainstormed, problem solved and even laughed a little. Thank you from the bottom of my heart.”

C. Jock